FAQ

Frequently Asked Questions

What we offer?

Included in Start you day, Taste of Crete, BBQ, Taste of Luxury (except if differently agreed) 

– Menu planning

– Shopping time

– Cost of the best local, seasonal (organic when available) ingredients sourced from our trusted producers and vendors

– Table set up accordingly

– On site preparation and cooking

– Service along with description of each dish

– Kitchen clean up

– For the rest of our services ,according to your needs, the above will be discussed and agreed.

What are the pricing specifics?

In order to price our services we take into consideration the obvious factors such as cost of the ingredients ,cooking time and effort, groups’ requirements, logistics  and also include a compensation for business and administrative costs such as cooking equipment, office supplies, accounts services, insurance fees, and various business and professional licenses. The price per person given to you after having finalized the composition of your menu will include all the above.

– Specifics

– Prices are per Person. (abbreviation pp in the site)

– No tax charges are included in the stated price

– Children under 3 years old  have  a 100% discount (excluding individually  served plate menus)

– Children from 3 to 7 years old  have a 50% discount (excluding individually served plate menus)

– POS payment is NOT possible at the moment

– Services in sites distanced in more than 25km from Rethymno have an applicable fee of 0,6€ for every driven km that we also include in the final price per person presented in your final confirmation.

– Discounts apply on long time/multiple services

What should I know before I book?

Regulations

– We will need to have access to the villa about 2hours before service time and we kindly expect to find some clear space in the fridge .

– Suggested minimum reservation: 20 days before arrival

– According to the menu there is a minimum charge and /or minimum people required for reservation: Please check menu.

– Increasing the number of attendees is possible .Please try to notify us asap. Additional charge per person applies. In case of decreasing the number of attendees please check cancellation policy.

– We will ask for your verbal permission to take photographs of the service and/or use them.

– We strongly advise to inform us of  allergies , intolerances and any other dietary restrictions and we will happily respond . We can not be held responsible if not informed. Please also check Pricing and Cancellation policy found also in Rules and Regulations

What is the cancellation policy?

Due to a high demand for our services we must enforce a strict cancellation policy. In case of cancellation by the guest, the following applies:

– For cancellations 30 days before the event 90% of the amount is refundable 

– For cancellations 16 days before the event 60% of the amount is refundable 

– For cancellations made less than 16 days before the day of the event there is no refund

– Decrease of the number of attendees falls within the above .However if this reduces the number of guest below our stated per menu minimum we will need to match your charge for the minimum number of people.

– In case that unforeseen events force Crete Chef Services to cancel a reservation, any amount ,including deposits, paid by the guest for the service will be refunded in full.

– We will provide compensation due  to force majeure ,if you have to cancel or change your travel arrangements because of war, strike, terrorist activity, natural disaster, fire, etc. If this is the case, please notice that you have to inform us as soon as possible!

Deposits are not refundable. 

All cancellations must be made in writing.

Principals

Our ethos is simple:

– We show respect both to fellow team members and to you, our guests. We  deeply understand and respect your needs, enjoy building personal relationships with you and share Cretan hospitality and culture with you before, during and after your meal.

– We respect our ingredients, the local producers and the environment by keeping in mind the 0-Km food method, the Slow food movement and the Fair Trade principles. This is how, by sourcing our ingredients locally, using sustainably sourced seafood,  cooking from head to tail and supporting that alimentation is related to other aspects of life (culture, politics, agriculture, environment), we manage to minimize emissions, offer the freshest and of best quality food, all while supporting the producers and artisanal makers in our region.

– In order to reach the level of perfection which we must attain for every single meal, we focus in personal responsibility, reliability, personal integrity and commitment.